Shipping policy

At MUTHA, we are committed to providing a smooth and reliable delivery experience for all of our customers. We carefully process and package every order to ensure your skincare products arrive safely and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. If there are any delays due to high order volume, holidays, or unexpected circumstances, we will notify you as soon as possible.

Shipping Destinations

We currently ship orders within the United States.

We are continuously working to expand our shipping options and bring MUTHA products to more customers worldwide.

Shipping Time & Delivery Estimates

After your order has been processed and shipped, estimated delivery times are:

  • Standard Shipping: 3–7 business days

Please note that delivery times may vary depending on your location, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to monitor your package’s delivery status.

Shipping Costs

Shipping costs are calculated at checkout based on your order details and delivery location.

Any available free shipping promotions will be clearly displayed during checkout.

Order Issues & Delays

If your package is delayed, lost, or arrives damaged, please contact our customer support team. We will work with you to resolve the issue as quickly as possible.

Please contact us at:

Email: support@mutha.shop
Phone: +1 (833) 688-4263

Business Address:
MUTHA
511 W 25th St.
New York, NY 10001
United States

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If incorrect information is provided, please contact us immediately. We will do our best to assist before the order is shipped.

Thank you for choosing MUTHA. We appreciate your trust and are dedicated to delivering your skincare essentials with care.