Refund policy

At MUTHA, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a 30-day return and refund policy to help ensure a smooth shopping experience.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must be unopened and in its original packaging.
  • You must provide proof of purchase or order details.

Due to hygiene and safety standards, opened or used skincare products may not be eligible for return unless the item arrives damaged or defective.

How To Request A Return

To start a return, please contact our customer support team with:

  • Your order number
  • Details of the item you would like to return
  • The reason for the return
  • Photos of the product (if damaged or defective)

Please contact us at:

Email: support@mutha.shop
Phone: +1 (833) 688-4263

Business Address:
MUTHA
511 W 25th St.
New York, NY 10001
United States

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned products without tracking information.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Refunds are typically completed within 5–10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution, including replacement or refund when applicable.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used skincare products (for hygiene reasons)
  • Items damaged due to improper use
  • Gift cards or promotional items (unless otherwise stated)

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

MUTHA
511 W 25th St.
New York, NY 10001
United States

Email: support@mutha.shop
Phone: +1 (833) 688-4263

Thank you for choosing MUTHA. We appreciate your trust and are committed to providing high-quality skincare products and excellent customer service.