FAQs

Frequently Asked Questions (FAQs)

1. What is MUTHA?

MUTHA is a premium skincare and self-care brand offering carefully selected beauty products, including body care, face care, body oils, body butter, serums, and other skincare essentials designed to support healthy-looking, radiant skin.

2. Where is MUTHA located?

Our business address is:

MUTHA
511 W 25th St.
New York, NY 10001
United States

3. Where do you ship?

We currently ship orders within the United States.

We are continuously working to expand our shipping options in the future.

4. How long does shipping take?

Orders are typically processed within 1–3 business days.

After processing, standard delivery usually takes approximately 3–7 business days, depending on your location and carrier availability.

Please note that delivery times may vary due to holidays, weather conditions, or unexpected carrier delays.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking information.

You can use the tracking number provided to check your package delivery status.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you before your order has been processed or shipped. Once an order has shipped, it cannot be canceled and must follow our return process.

7. Do you accept returns?

Yes. MUTHA offers a 30-day Return & Refund Policy.

To be eligible for a return, products must be unused, unopened, and in their original packaging.

For complete details, please review our Return & Refund Policy.

8. Can I return opened skincare products?

Due to hygiene and safety standards, opened or used skincare products are generally not eligible for return unless they arrive damaged, defective, or incorrect.

9. What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit and debit cards and other supported online payment options.

All payments are processed securely through trusted payment providers.

10. Are my payment details secure?

Yes. We use secure payment processing systems to protect your information.

MUTHA does not store your complete payment card details on our servers.

11. Are MUTHA products suitable for all skin types?

Everyone’s skin is different. We recommend reviewing product descriptions, ingredients, and usage instructions before use.

If you have specific skin concerns or sensitivities, consider consulting a skincare professional before introducing new products into your routine.

12. How should I use MUTHA skincare products?

Each product includes recommended usage instructions. For best results, follow the directions provided on the product packaging.

Consistency and proper skincare routines can help you achieve the best experience.

13. What should I do if my order arrives damaged?

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.

Please include your order number and photos of the issue so our team can assist you quickly.

14. How can I contact MUTHA customer support?

You can contact our customer support team using the information below:

Email: support@mutha.shop
Phone: +1 (833) 688-4263

Business Hours:
Monday – Sunday
10:00 AM – 08:00 PM

Address:
511 W 25th St.
New York, NY 10001
United States

Thank you for choosing MUTHA. We are committed to providing premium skincare products and a reliable shopping experience for every customer.