FAQs
Frequently Asked Questions (FAQs)
What type of products do you sell?
mutha offers a curated selection of women’s fashion and apparel designed for everyday wear and special occasions. Product availability and styles may vary, so please review individual product pages for specific details.
Where do you ship?
We currently ship within the United States only.
International shipping is not available at this time.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or U.S. public holidays.
How long does shipping take?
After shipment, standard delivery usually takes 5–7 business days.
Delivery times are estimates and may vary depending on the destination, weather conditions, or carrier-related delays.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can use the tracking link provided to monitor your delivery progress.
What is your return policy?
We accept eligible returns within 30 days of delivery, provided the items meet our return requirements.
Items generally must be:
- Unused and unworn
- In original condition
- With original tags and packaging intact
Some items, such as final sale items, may not be eligible for return. Please see our Refund & Returns Policy for complete details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Do you offer exchanges?
Yes. Exchanges for a different size or color may be available depending on product availability.
Please contact us before returning an item to request an exchange.
What payment methods do you accept?
We accept secure online payments through trusted payment providers.
Available payment options are displayed at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption, and payments are processed securely through third-party payment processors.
We do not store full credit card details on our servers.
How can I contact customer support?
If you have questions about our products, orders, shipping, returns, or policies, please contact us using the information below.
Need Help? Contact Us
mutha
13 Main St E
Wartrace, TN 37183
United States
Email: support@mutha.com
Phone: +1 931-205-1683
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday & Sunday: Closed